FAQs or Frequently Asked Questions
We understand that planning an event involves a lot of details and questions. Our Frequently Asked Questions (FAQs) section is designed to provide you with clear, concise answers to common queries about our services.
What is the rental rate?
The rental rate is $500 for 3 hours. Each additional hour is $100. We charge a delivery fee of $2 per mile. We offer an all-day rental option for $1000.
Do you deliver the mobile arcade to any location?
Yes, we deliver the trailer anywhere you'd like. We charge $2 per mile. We service the entire Valley including Phoenix, Scottsdale, Paradise Valley, Cave Creek, Tempe, Gilbert, Chandler, Mesa, Queen Creek, San Tan Valley, Maricopa, Glendale, Peoria, and Buckeye. If you need us to travel outside the valley please contact us for travel availability!
What is included in the rental package?
The rental includes our custom-built mobile arcade featuring four basketball games.
How do I book this Hoop Trailer for my event?
You can book us by visiting our website and clicking the "Book Now" button or contacting us directly via phone or email.
Is there a deposit required to reserve a date?
Yes, we require a 50% non-refundable deposit to secure your booking. The other 50% is due within 7 days of your event.
What is your cancellation policy?
Cancelling your event will incur a surrender of your deposit. If you need to reschedule your event the deposit can be transferred and will expire after one year. If you decide to cancel or reschedule, please let us know as soon as possible so we can open up the date for other clients. Cancellations the day of your event will result in a full loss of the deposit and the remaining 50% can be applied towards a future date.
Can the mobile arcade be set up indoors?
Yes, our mobile arcade can be set up both indoors and outdoors, provided there is enough space and access for the trailer.
How much space is needed for the mobile arcade?
The space required will depend on the venue layout. We recommend an area that can comfortably accommodate the trailer and allow for safe gameplay. The trailer is 10’ tall, 8.5’ wide and 20’ long.
Do you provide staff to manage the arcade during the event?
We typically arrive to your event 15 minutes early to get set up. Our staff will go over the games and the trailer with you and answer any questions you may have. Then we leave the event and come back at the end of your party. The games and trailer don’t require any supervision so we are confident everything will go smoothly!
What if I need additional hours beyond the initial booking?
3 hours is our minimum. Additional hours can be added for $100 per hour. It's best to arrange this in advance, but we may be able to accommodate last-minute extensions depending on availability.
What forms of payment do you accept?
We accept major credit cards, debit cards, and online payment methods. We will also accept cash, but do not carry change.
Is there an age limit for playing the arcade games?
Our arcade games are suitable for all ages, but we recommend adult supervision for younger children to ensure safety. We found 6 years and up is the sweet spot.
What happens in case of bad weather?
Hoop will be there rain or shine! If it does rain, the big doors where your guests play are shielded from getting wet!
Can I book Hoop Trailer for corporate events?
Absolutely! Hoop Trailer is perfect for corporate events, team-building activities, company picnics, and more.
How far in advance should I book my event?
We recommend booking as early as possible to secure your preferred date and time.
Do you offer discounts for multiple bookings or referrals?
We occasionally offer discounts for multiple bookings or referrals. Please contact us for current promotions and special offers.
Tell me more about the licensing opportunities?
Hoop Trailer is excited to offer licensing opportunities in other cities! If you're interested in bringing a Hoop Trailer to your area, visit our Hoop Trailer website to learn more about how you can join the fun and start your own mobile arcade business.
This is such a cool idea, do you have a patent?
We do! We are officially “Patent Pending” and have filed with the USPTO agency. Our design patent keeps our idea safe from others encroaching and stealing it but also allows us to operate safely in this space.
Experience the Ultimate Mobile Arcade. The Only Custom Basketball Arcade
Don’t wait to experience the thrill of Hoop Phoenix’s mobile arcade at your next event! Whether it’s a birthday party, corporate gathering, or special celebration, we bring the excitement and competition directly to you. With our unique setup featuring four custom-built basketball games, we guarantee non-stop fun and unforgettable memories.